Warranty Information

Warranty Service

Rakes Group, Inc. will repair, replace, or refund (at our discretion) any product that has manufacturer defects.

Product warranties have no monetary value and are good only for the repair and or replacement of furniture or parts with same or similar designs as determined by the seller. The buyer will provide volunteer labor and Church Furniture Store will supply any parts needed.

To request warranty service, please contact us

For tips on proper furniture care and assembly, visit our page.

Chairs

General

Rakes Group, Inc. will repair, replace, or refund (at our discretion) any product that has manufacturer defects.

These warranties have no monetary value and are good only for the repair and or replacement of chairs or chair parts with same or similar designs as determined by the seller. The buyer will provide volunteer labor and Church Furniture Store will supply any parts needed.

To request warranty service, please contact us

Worship Chairs

Rakes Group, Inc. provides a limited warranty for the Worship Chair. We will repair, replace, or refund (at our discretion) any product that has manufacturer defects.

This warranty is valid for 20 years on the Worship Chair’s frame and for 10 years on cushions.

Exclusions:
This warranty does not cover shipping damage, abuse, acts of nature, fire, flood, misuse, criminal acts, fading, scratches, tears from protruding items, stains, excessive exposure to sunlight, or chairs that have been cleaned with harsh chemicals.

Claims:
This warranty has no monetary value and is good only for the repair and or replacement of chairs or chair parts with the same or similar designs as determined by the seller. The buyer will provide volunteer labor and Church Furniture Store will supply any parts needed.

Victory Chairs

Rakes Group, Inc. provides a limited warranty for the Victory Chair. We will repair, replace, or refund (at our discretion) any product that has manufacturer defects.

This warranty is valid for 20 years on the Victory Chair’s frame and for 10 years on its cushions.

Exclusions:
This warranty does not cover shipping damage, abuse, acts of nature, fire, flood, misuse, criminal acts, fading, scratches, tears from protruding items, stains, excessive exposure to sunlight, or chairs that have been cleaned with harsh chemicals.

Claims:
This warranty has no monetary value and is good only for the repair and or replacement of chairs or chair parts with the same or similar designs as determined by the seller. The buyer will provide volunteer labor and Church Furniture Store will supply any parts needed.

To request warranty service, please contact us

Freedom Chair

Rakes Group, Inc. provides a limited warranty for the Freedom Chair. We will repair, replace, or refund (at our discretion) any product that has manufacturer defects.

This warranty is valid for 20 years on the Freedom Chair’s frame and for 10 years on its cushions.

Exclusions:
This warranty does not cover shipping damage, abuse, acts of nature, fire, flood, misuse, criminal acts, fading, scratches, tears from protruding items, stains, excessive exposure to sunlight, or chairs that have been cleaned with harsh chemicals.

Claims:
This warranty has no monetary value and is good only for the repair and or replacement of chairs or chair parts with the same or similar designs as determined by the seller. The buyer will provide volunteer labor and Church Furniture Store will supply any parts needed.

To request warranty service, please contact us.

Multi Banquet Chairs

Rakes Group, Inc. provides a limited warranty for the Multi Banquet Chair. We will repair, replace, or refund (at our discretion) any product that has manufacturer defects.

This warranty is valid for 5 years on the Multi Banquet Chair’s frame and cushions.

Exclusions:
This warranty does not cover shipping damage, abuse, acts of nature, fire, flood, misuse, criminal acts, fading, scratches, tears from protruding items, stains, excessive exposure to sunlight, or chairs that have been cleaned with harsh chemicals.

Claims:
This warranty has no monetary value and is good only for the repair and or replacement of chairs or chair parts with the same or similar designs as determined by the seller. The buyer will provide volunteer labor and Church Furniture Store supply any parts needed.

To request warranty service, please contact us.

Acrylics

General

Rakes Group, Inc. provides a 1 year limited warranty on all acrylic furniture. We will repair, replace, or refund (at our discretion) any product that has manufacturer defects.

Exclusions:
This warranty does not cover shipping damage, abuse, acts of nature, fire, flood, misuse, criminal acts, scratches, hazing, or acrylics that have been cleaned with glass cleaner (Windex, Ammonia, etc.).

Claims:
This warranty has no monetary value and is good only for the repair and or replacement of acrylic furniture or parts with the same or similar designs as determined by the seller. The buyer will provide volunteer labor and Church Furniture Store will supply any parts needed

To request warranty service, please contact us

Wood Furniture

General

Rakes Group, Inc. provides a limited 5 year warranty on all wood furniture. We will repair, replace, or refund (at our discretion) any product that has manufacturer defects.

Exclusions:
This warranty does not cover shipping damage, abuse, acts of nature, fire, flood, misuse, criminal acts, fading, scratches, excessive exposure to sunlight, or furniture that has been cleaned with harsh chemicals.

Claims:
This warranty has no monetary value and is good only for the repair and or replacement of acrylic furniture or parts with the same or similar designs as determined by the seller. The buyer will provide volunteer labor and Church Furniture Store will supply any parts needed.

To request warranty service, please contact us.

Baptistry Care

General

Baptistry Care and Maintenance
Fiberglass Unlimited, Inc. baptistries feature high quality isophathalic gelcoat surfaces; this produces a hard, smooth, porcelain-like surface that eliminates the need for painting or refinishing. We recommend the following steps to insure the continued beauty of your baptistery.

To Clean Unit After Installation
-Use warm water and one of the stronger liquid detergents such as Soft Scrub or Mr. Clean.

-Stubborn stains such as paint or tar can be removed with turpentine, Paint thinner or acetone.

Regular Maintenance Procedures
-After draining the baptistery, use a mop or a squeegee to remove any standing water.

-Using a mild liquid detergent, clean the interior surfaces of the baptistery.

-Dry with a soft cloth.

-Repeated waxing after normal cleaning will help maintain the luster of the finish.

-Baptistery should be drained and cleaned after each use unless our Premium Plus Option was purchased, in which case the baptistery only needs draining, cleaned and waxed once a month.

-Abrasive cleaners will dull and scratch surface therefore should not be
used.

Aqua Seal Protective Coating

If you plan to leave water in the Baptistery continuously, you must purchase the Premium Plus Option Special Coating. Otherwise, the warranty is void. Leaving water in the Baptistery continuously without this coating will cause spotting and there is no way to repair it.

Thank You.