Get Your RA Number
If you return a heater without an Return Authorization Number (RA), it will be refused and sent back to you. Fill out this form to request your RA number.
Before returning a heater, you must first obtain a Return Authorization Number (RA). Items returned without the proper authorization number may be refused upon delivery. Items returned to the factory will be evaluated and tested.
Defective items: if the cause is due to a manufacturer’s defect, the item will repaired or replaced.
Non-Defective items: in the event the tests prove that the cause is not due to a manufacturer’s defect then charges will be incurred, such as the evaluation fee ($150) and return shipping ($25). If the item is repairable, you can choose to have it repaired and the evaluation fee will be waived, then you will only pay for repairs and return shipping.
The returns process can take approximately 2 – 3 weeks. Items which have been improperly wired, modified or operated without water are not considered defective and are not covered under warranty. If you need an immediate replacement please contact us to order a new heater.
If your original heater is found to be defective and can be repaired, no credit will be given for the new heater. A credit will only be given if the heater cannot be repaired by the factory. Note: If you have a heater with a GFCI (ground fault circuit breaker) please follow the reset instructions below.
GFCI Model Instructions
Instructions for plug-in models with GFCI built in:
1. Plug unit into the power receptacle
2. Press the reset button on the GFCI, then press the reset button on the heater (Visual indicator appears)
3. Press the Test Button (Visual indicator disappears)
4. Press the Reset button again for use and turn the thermostat up.
DO NOT USE IF THE ABOVE TEST FAILS! TEST THE HEATER BEFORE EACH USE!